Archive

Are you and your team delivering activities instead of results? Are the results the right ones? Paraphrasing Henry Ford, “Nobody ever built a reputation on what they said they were going to do.” If you’re a leader, you already have a reputation for driving results. The question is, what kind of reputation? One common mistake […]

If you’re worried that your team is overworked, then add or remove a small task. Ideally, adding a task should take an hour or so over the course of a week and is large enough that it’s meaningful, but not so large that it forces people to drop other responsibilities. And removing a task such […]

For any first-level leader — whether you’re leading an entry-level, customer-facing team or a team of tenured and experienced associates — the most significant challenge you will face is not with the people that report to you. Your most significant challenge you will face is with yourself. Specifically, your challenge is with your mindset and […]

Are the efforts of your team members moving your goals forward? How can you make it easier for them to do so? If a goal is elevated to WIG status, it’s vital to the team’s and the organisation’s survival or growth. That also means every goal your team is trying to realise can’t be a […]

The One Thing That Changes Everything Simply put, trust means confidence. The opposite of trust – distrust – is suspicion. The difference between a high- and low-trust relationship is palpable. Take communication. In a high-trust relationship, you can say the wrong thing and people will still get your meaning. In a low-trust relationship, you can be very measured, […]

Frito Lay achieves changes in human behaviour with The Speed of Trust.

The key to a total quality company is a total quality person who knows how to program and use a compass. I’ve always liked the expression, “If it’s going to be, it’s up to me.” In reality, you and me are the keys to total quality. It’s what I call an inside-out approach to quality, […]

By Shawn Moon To interact effectively with customers, you must first understand them. Unfortunately, few people are skilled or trained to listen in a way that promotes connection and confidence. Too often, customers can see through ineffective listening and feel manipulated, ultimately holding in reserve their loyalty. When we fail to listen properly, the environment […]

When we surveyed more than 300 direct reports, they revealed six effective ways that managers build trust. But what about manager behaviours that break trust — in some cases instantly and irreparably? Here we share three trust-destroying acts that have such a big impact, according to direct reports, that managers may never recover from them. […]

It’s not uncommon for new leaders to worry about managing remote workers. Without seeing them in the office every day, it’s easy to make assumptions, but did you know that remote workers keep longer hours and are more productive than in-office workers? But too often managers equate low face time with low work ethic or […]