By Scott Miller “Every major disappointment is a failure to explain expectations.”  “Nearly all, if not all conflict in life comes from mismatched or unfulfilled expectations.” It’s such valuable advice that Stephen M.R. Covey, author of the book The Speed of Trust, included it as one of the 13 Behaviours of High-Trust Leaders (#9 is Clarify Expectations). Managers … Continue reading 5 Ways To Increase Clarity And Decrease Disappointment