WHAT INFORMATION DOES FRANKLIN COVEY COLLECT AND HOW IS IT USED?
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the products or services you are seeking. In particular, we may collect your contact information (i.e. your name, postal and e-mail addresses, phone number and billing information) and demographic information (i.e., post code, gender).
Franklin Covey collects personal information through: (1) its Site in connection with user registration and purchase of products/services offered on the Site; (2) the use of any of our standard forms; (3) via email; (4) through a telephone conversation with you; or (5) through any other contact or interaction you may have with us.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your personal information to: (1) provide products or services to you or someone else you know; (2) send you information about our Site and to contact the you when necessary; (3) facilitate our internal business operations, including the fulfilment of any legal requirements; and (4) analyse our products or services and customer needs with a view to developing new or improved products and services.
From time to time, Franklin Covey or its business affiliates may also use your personal information to send you offers and promotions that may be of interest to you. By providing your contact information, you give us permission to send you such materials. You may opt-out of receiving certain future mailings. See the choice/opt-out section below.
We use your demographic and profile data to tailor your experience at Franklin Covey, to show you interesting content and to display content according to your preferences. This information is shared with advertisers on an aggregate basis.
FAILURE TO PROVIDE INFORMATION
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the product or services you, or they, are seeking
DOES FRANKLIN COVEY SHARE PERSONAL INFORMATION?
If you do not wish to receive marketing or promotional communications from Franklin Covey, you may opt-out of receiving such communications from Franklin Covey at any time through our Unsubscribe page, and we will cease sending you marketing or commercial communications. Note that regardless of your opt-out selections, Franklin Covey may continue to correspond with you, via e-mail and other means of communications, in connection with your customer relationship with Franklin Covey.
You may access the personal information we hold about you, upon making a written request. We will respond to your request within a reasonable period.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.
TRANSFERS OF PERSONAL DATA
We are likely to disclose your personal information overseas to our headquarters, located in the Salt Lake City, UTAH, United States of America.
FranklinCovey, including our headquarters, will at all times hold and manage that personal information in accordance with the applicable privacy laws in Australia.
PROTECTION OF PERSONAL INFORMATION
Franklin Covey uses technical and organizational measures to protect the personal information we receive against loss, misuse, and unauthorized alteration and to protect its confidentiality. We regularly review our security procedures and consider appropriate new security technology and methods. We also use current encryption technology to encrypt the transmission of data on our log-in pages.
We receive and store certain types of information whenever you access the Site. We may set and access cookies on your computer and use web beacons, clear GIFs or similar technologies to provide us with information about your browsing experience..
We use this information collected to help diagnose problems with our server and to administer our Site, as well as to deliver content tailored to your interests.
If you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed on your computer. Note that some features of our Site may not be available if you do not accept cookies.
WHAT IS FRANKLIN COVEY'S POLICY REGARDING POSTS ON MESSAGE BOARDS?
Franklin Covey message boards are available to all Site users. Please remember any information disclosed in public message boards becomes public information, therefore, you should exercise caution when disclosing personal information.
USE OF SITE BY MINORS
The Site is intended for adult use only. In connection with the Site, Franklin Covey does not promote online to children and does not intentionally collect any personally identifiable information from children under the age of 13.
RETENTION OF PERSONAL DATA
We retain collected personal information and usage data for a reasonable period to fulfil the collection purposes and provide the requested services, with the exception of limited profile information which is retained as part of a permanent user profile in relation to our Site.
HOW TO CONTACT US
If you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact us using the details below and we will take reasonable steps to investigate the complaint and respond to you.
Address: GPO Box 2769, Brisbane QLD 4001
For more information about privacy in general, you can visit the Office of the Information Commissioner’s website at www.oaic.gov.au.
If you wish to make a complaint about the collection, use or disclosure of your personal information, please contact us using contact details provided above, and we will work with you to resolve the issue.
If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.