Upskill Your Workforce to Navigate Difficult Conversations

According to a recent study, 65% of people worry about how the other person will react to having a difficult conversation. It’s common for people to avoid difficult conversations or handle them poorly because they feel unprepared or afraid to address challenging issues.

While avoiding difficult conversations may lead to temporary relief, the true underlying issues persist, eventually building into larger problems. Growth happens in effectively addressing challenging issues—both for individuals and organisations.

During this 60-minute complimentary webcast, learn how your workforce can:

• Set a clear and collaborative tone from the start of the conversation.
• Notice emotions in themselves and others that may impact the conversation.
• Respond to emotional reactions in the moment to keep the conversation productive.

Register today to help your people become better equipped with the mindsets, skillsets, and toolsets needed to navigate difficult conversations. 

Catherine Nelson

As the General Manager of FranklinCovey ANZ, Catherine is passionate about helping people and organisations become truly effective by incorporating timeless principles and practices into everything they do. As a hands-on leader, she understands the challenges and opportunities leaders face every day; especially creating and executing strategies through and with people