EMPOWER YOUR MOST CRITICAL CUSTOMER SERVICE PEOPLE
We focus on the critical paradigm shifts needed to build a sustainable customer-centric culture. These new paradigms enable employees to see themselves and their customers in a totally new way.
Employees learn to:
● Identify the greatest opportunities to win a customer’s heart.
● Behave in the ways that create loyal customers.
● Keep these behaviours “top of mind.”
● Define their unique customer service strengths and how to use them.
● Turn unhappy customers into enthusiastic promoters.
Most customer service training focuses on skills—what to say and do. At FranklinCovey, we take an inside-out approach and focus on your beliefs and paradigms—who you are— to create a culture where every person puts customers first.
This training is based on foundational books by two powerful leaders in personal effectiveness and customer loyalty: Stephen R. Covey, author of The 7 Habits of Highly Effective Peoplewhich sold 25 million copies and Fred Reichheld, author of bestselling book The Ultimate Question 2.0, Bain Fellow and creator of NPS.
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