WINNING CUSTOMER LOYALTY
THE 7 HABITS OF OUTSTANDING CUSTOMER SERVICE
Empower your most critical customer service people.
Inspire frontline leaders to serve customers in ways that will delight them.
We focus on the critical paradigm shifts needed to build a sustainable customer-centric culture. These new paradigms enable employees to see themselves and their customers in a totally new way.
Employees learn to:
● Identify the greatest opportunities to win a customer’s heart.
● Behave in the ways that create loyal customers.
● Keep these behaviours “top of mind.”
● Define their unique customer service strengths and how to use them.
● Turn unhappy customers into enthusiastic promoters.
"One customer well taken care "of" could be more valuable than $10,000 worth of advertising."
- JIM ROHN
Succeed with a customer-first culture.
Most customer service training focuses on skills—what to say and do. At FranklinCovey, we take an inside-out approach and focus on your beliefs and paradigms—who you are— to create a culture where every person puts customers first.
This training is based on foundational books by two powerful leaders in personal effectiveness and customer loyalty: Stephen R. Covey, author of The 7 Habits of Highly Effective Peoplewhich sold 25 million copies and Fred Reichheld, author of bestselling book The Ultimate Question 2.0, Bain Fellow and creator of NPS.